Shipping policy
Shipping Policy
The following terms and conditions apply to all orders placed through our store.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email once your order has been processed and shipped.
If we are experiencing a high volume of orders or if a product is on backorder, processing may take slightly longer. If there will be a significant delay, we will contact you by email.
Shipping Times
Estimated delivery time: 3–7 business days after dispatch.
Delivery times may vary depending on your country, region, or local postal conditions.
Please note that business days do not include weekends or public holidays.
Delays may occur during peak seasons or due to customs inspections, weather, or carrier issues.
Shipping Regions
We ship to most countries in North America, Europe, and Asia.
If your location is not listed at checkout, please contact us.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has been dispatched, containing your tracking number(s).
Tracking information typically becomes active within 24–48 hours.
Customs, Duties, and Taxes
All international orders may be subject to import duties, customs fees, and local taxes imposed by your country’s authorities.
These fees are not included in the product price or shipping cost and are the customer’s responsibility.
We have no control over these charges, and customs policies vary by country. Please check with your local customs office for more information before placing an order.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is correct and complete at checkout.
We are not responsible for packages delivered to an incorrect address provided by the customer.
If your order is returned due to an incorrect or incomplete address, additional shipping costs may apply to resend the package.
Lost or Delayed Shipments
We are not liable for delays caused by the shipping carrier, customs processing, or circumstances beyond our control.
If your package appears lost, please contact us and we will assist in tracking or replacing your order when possible.
Damaged Packages
If your order arrives damaged, please contact us immediately.
Save all packaging materials and photos of the damage — these may be required to file a claim with the carrier.
Consumer Rights (EU & Other Regions)
If you are located in the European Union or other regions with consumer protection laws, you are entitled to receive your order within 30 days of purchase unless otherwise agreed.
If the order is delayed beyond this timeframe, you have the right to cancel the purchase and receive a full refund.
Contact Us
If you have any questions about your order or shipping, please contact our customer service team at: skylabgroupco@gmail.com